Frequently Asked Questions 
Q: What is the difference between a custom-fitted mouthguard and a store bought one?
A: It is custom made for you; the custom-fit mouthguard is made from a mold of your teeth using the best quality material. With store bought mouthguards (specifically boil and bite guards) the sizing is limited, and any modification can jeopardize protection. Most importantly, you can lose up to 70% of the protection after the boil and bite process.
Q: How do you make the custom impressions for the mouthguard?
A: We send you a kit with instructions (additionally, an instructional video is provided under the “How To: Your Dental Impression” tab) on taking your own impression and send it back to us using the prepaid envelope.
Q: Do you sell stock guards, what kind?
A: We do not. Professionally fitted mouthguards are the absolute best guard that money can buy. All other mouth guard types are subpar to the guards we make. To maximize protection of your teeth, you will need to use the custom fit mouthguard because you can lose up to 70% of the protection if you use the boil and bite mouthguard. Stock guards (cheap, unfitted guards) offer little protection & are in danger of falling out or getting knocked out easily.
Q: Do you make mouthguards for athletes who wear braces or other orthodontic devices?
A: Please note the Sentinel Guard Impression System is not designed for persons wearing braces or another orthodontic appliance.
Q: How long will it take to get my custom mouthguard?
A: Upon receipt of your impression, approximately 5-7 business days
Q: How thick are the mouthguards?
A: Between 2-4mm
Q: What is the material used to make the custom mouthguard?
A: It is a thermoforming material designed specifically for athletic mouthguards. The material is soft, making it more comfortable to wear and also absorbs more force.
Q: How does Sentinel Mouthguards and Design customize the design on the mouthguard?
A: We request the image and/or words you want along with your order. We then use a software program & special machine to print your image onto the guard.
Q: How does the custom mouthguard fit?
A: Sentinel custom-fit guards are individually made from the impressions of your teeth. Follow the directions correctly, and your mouthguard will be snug and comfortable. A good impression should include all your teeth and extend to the gum tissue above the teeth.
Q: How long will my mouthguard last?
A: Stored properly in its case and cleaned regularly, your guard should last 3 years.
Q: What if I don’t like it?
A: We stand by our product but if you are not completely satisfied, return it within 14 days and we will replace your guard at no charge.
Q: What if there is a problem with the mouthguard (fitting, adjustments, etc)?
A: *IMPORTANT* Make sure you keep your mold (properly stored and in a safe environment at all times). MAIL IN YOUR STONE MOLD AND PROOF OF INVOICE and we will replace your mouth guard at no cost for UP TO ONE YEAR OF PURCHASE DATE for improper fit or adjustments.
Q: Do you have group discounts available?
A: We do. Contact us for additional information.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Discover Card and Paypal online or you can email us for an offline transaction. We accept checks or money orders.
Sentinel Mouth Guards
5314 San Miguel St
Milton, Florida 32583
(850) 910-3388
Sentinelmouthguards@gmail.com
