Frequently Asked Questions
Q: What is the difference between a custom mouth guard and a store bought one?
A: It is custom made for you; the custom-fit mouthguard is made from a mold of your teeth using the best quality material. With store bought mouthguards (specifically boil and bite guards) the sizing is limited, and any modification can jeopardize protection. Most importantly, you can lose up to 70% of the protection after the boil and bite process.
Q: How do you make the custom impressions for the mouth guard?
A: We send you a kit with instructions (additionally, an instructional video is provided) on taking your own impression and send it back to us using the prepaid envelope.
Q: Do you sell stock mouth guards, what kind?
A: We do not. Professionally fitted mouth guards are the absolute best guard that money can buy. All other mouth guard types are subpar to the guards we make. To maximize protection of your teeth, you will need to use the custom fit mouth guard because you can lose up to 70% of the protection if you use the boil and bite mouth guard. Stock guards (cheap, unfitted guards) offer little protection & are in danger of falling out or getting knocked out easily.
Q: Do you make mouth guards for athletes who wear braces or other orthodontic devices?
A: Please note the Sentinel Guard Impression System is not designed for persons wearing braces or another orthodontic appliance.
Q: How long will it take to get my custom mouth guard?
A: Upon receipt of your impression, approximately 5-7 business days
Q: How thick are the mouth guards?
A: Between 1-4mm. You can choose your desired thickness.
Q: What is the material used to make the custom mouth guard?
A: It is an EVA, high quality thermoforming material designed specifically for athletic mouth guards. The material is soft, making it more comfortable to wear and also absorbs more force. BPA & latex free.
Q: How does Sentinel Mouthguard Co. customize the design on the mouth guard?
A: We request the image and/or words you want along with your order. We then use a software program & special machine to print your image onto the guard.
Q: How does the custom mouth guard fit?
A: Sentinel custom-fit guards are individually made from the impressions of your teeth. Follow the directions correctly, and your mouth guard will be snug and comfortable. A good impression should include all your teeth and extend to the gum tissue above the teeth.
Q: How long will my mouth guard last?
A: Stored properly in its case and cleaned regularly, your guard should last 3 years.
Q: What if I don’t like it?
A: We stand by our product but if you are not completely satisfied, return it within 90 days and we will replace your guard at no charge.
Q: What if there is a problem with the mouthguard (fitting, adjustments, etc)?
A: *IMPORTANT* We keep your stone mold (properly stored and in a safe environment at all times) on file. MAIL IN YOUR DEFECTIVE MOUTH GUARD AND PROOF OF INVOICE. We will either adjust or replace your mouth guard at no cost for UP TO ONE YEAR OF PURCHASE DATE .
Q: Do you have group discounts available?
A: We do! Contact us for additional information.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Discover Card and Paypal online or you can email us for an offline transaction. We accept checks or money orders.